Design 212, Introduction to Interaction Design
Instructor: Kat Holmes
Duration: 10 weeks
Design, or re-design interactions with a piece of technology we use at least three times a week. Over the course of the quarter, work on preparing a UX toolkit for this piece of technology.
I began this project by creating a high level map of interactions between the user and the Keurig, and marked points of friction. I then interviewed two individuals while they used the Keurig, as well as human role experts. I compiled the information at the end of this process into four key takeaways I could use moving forward with the redesign of the Keurig.
I used sticky notes to jot down problems I discovered during my research process, and potential solutions.
I decided to focus on developing an interaction for cleaning the Keurig, and created a low-fidelity prototype.
I took the ideas from my low-fidelity prototype, and moved forward to creating a medium fidelity prototype out of paper. I had several users test out this prototype, and observed their behaviors and interactions with the paper model. I did this a few times, adding, subtracting and rearranging steps until they made the most sense for the user.
A cleaning function built into the Keurig that keeps track of time, indicates when cleaning is due, and walks you through the cleaning process.